FAQ

How is ClaraPucci different from other retailers that claim they offer conflict free diamonds?

The Kimberley Process defines “conflict free” diamonds as diamonds that have not financed a civil war. But many diamonds that are technically “conflict free” are nevertheless tainted by torture, rape, violence, and worker exploitation. Problems such as child labor, forced labor, low wages, dangerous working conditions, corruption, and environmental devastation do not prevent a diamond from earning a “conflict free” label. Our stones are Russian Simulated Diamonds made in labs away from any human suffering.

What is the difference between Natural and Russian Simulated Diamonds?

Regarded as one the premier simulated diamonds in the world, our diamond simulants are carefully crafted to be nearly flawless and colorless in every way. They resemble the same optical characteristics, have the ability to cut glass and can be shaped into all the same styles as natural diamonds. In most experts’ opinions, the Russian Simulated Diamond is a superior alternative to a natural diamond because for the same cut, clarity, color and carat of a natural diamond that would fetch tens of thousands of dollars, our simulated diamonds of VVS1 quality rating are a mere fraction of the cost.

It is almost impossible to the naked eye to distinguish the Russian Simulated Diamond from a real natural diamond. Because they resemble the same optical characteristics, radiance and beauty as natural stone even jewelers have a hard time telling the difference; and because they are not created from carbon, they don’t have any imperfections or inclusions.

 

Do you offer to engraving?

Yes for engraving please contact customer service. Pricing varies depending on the font and length of the text.

What does the life time limited warranty cover?

It covers the stones and if they discolor, crack or ever get cloudy, we will replace them free of charge.

 

SHIPPING

Do you ship internationally?

We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer.

How long will it take Clara Pucci to process my merchandise return?

All items are shipped after payments are cleared. Most of our items are shipping on the same day.
However, if your order is a special order or requires resizing, it may take up to week to have it ready.

Is it safe to mail jewelry?

Yes, we ship our jewelry by trusted carriers such as FedEx and USPS.

 

RETURNS

How can I make Returns or Exchanges?

At Clara Pucci your complete satisfaction is important to us. If you’re not 100% satisfied with your jewelry purchase, within 30 days from the date of delivery you may exchange or return the merchandise for a full refund.

You must return items in new or unused condition. This means that there are no scratches, marks, blemishes, nor any other damage(s) on the item, and that it has not been sized or altered in any way.

How long does it take Clara Pucci to refund my order

Refunds are issued within 24hrs after the item has been delivered back to us.

How do I request a full refund?

Please send an email to Info@clarapucci.com and we will provide you with a shipping label to send the item back to us for a full refund, free of charge.