Do you ship internationally?
How long will it take Clara Pucci to process my order?

All items are shipped 1-2 business days after payments are cleared. Most of our items are shipping on the same day if ordered before 11am Mon-Fri (excluding holidays).
However, if your order is a special order or requires resizing, it may take up to week to have it ready.

Is it safe to mail jewelry?


How can I make Returns or Exchanges?
Restocking Fees?

A 15% restocking fee will be charged on all returned items, based on the cost of the product. This fee will be deducted from the refund amount. The restocking fee is applied to cover the costs of inspecting and processing returned items, as well as the cost of restocking the items. The restocking fee will only be waived in cases of defects or damage caused during shipping. All items must be returned in their original condition and packaging, with all accessories and documentation included. The restocking fee is non-negotiable and non-refundable. By making a purchase, you agree to this restocking fee policy.

How long does it take Clara Pucci to refund my order?
How do I request a full refund?


What does the life time limited warranty cover?
Can I get my product personalized?
What is the difference between Natural and Russian Simulated Diamonds?

Regarded as one the premier simulated diamonds in the world, our diamond simulants are carefully crafted to be nearly flawless and colorless in every way. They resemble the same optical characteristics, have the ability to cut glass and can be shaped into all the same styles as natural diamonds. In most experts’ opinions, the Russian Simulated Diamond is a superior alternative to a natural diamond because for the same cut, clarity, color and carat of a natural diamond that would fetch tens of thousands of dollars, our simulated diamonds of VVS1 quality rating are a mere fraction of the cost.

It is almost impossible to the naked eye to distinguish the Russian Simulated Diamond from a real natural diamond. Because they resemble the same optical characteristics, radiance and beauty as natural stone even jewelers have a hard time telling the difference; and because they are not created from carbon, they don’t have any imperfections or inclusions. 

How is ClaraPucci different from other retailers that claim they offer conflict free diamonds?

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